Nipendo
ONBOARDING FORM System
Platform
Web App
Project duration
2 Month
Tools
Figjam, Figma, Make, GPT
Role
Lead UI/UX Designer
✨ About Project
Nipendo is an enterprise procurement platform that connects organizations and suppliers through automated Procure-to-Pay workflows. This project focused on redesigning a critical supplier onboarding journey, transforming a fragmented registration process into a guided digital experience.
⛰️ The Challenge
Suppliers were required to complete registration through a fragmented process that combined online forms, email communication, document exchanges, and direct interaction with sales representatives.
The experience created confusion, increased support effort, and prevented many users from successfully completing onboarding.
Before
Long single-page form
High cognitive load
Multiple external touchpoints
Limited guidance
Poor completion experience
After
Guided multi step journey
Clear progress indication
Consolidated process
Reduced team reliance
Improved clarity and confidence
UX Strategy
The redesign focused on transforming onboarding from a static form into a structured workflow.
Break complexity into steps
Break complex information into manageable steps.
Progress visibility
Provide clear progress visibility.
Reduce cognitive load
Reduce cognitive load.
Boost user confidence
Increase user confidence throughout registration.
📈 The outcome
The redesigned onboarding experience transformed a fragmented registration process into a clear and structured journey.
The solution received highly positive feedback from users and stakeholders, helping suppliers complete onboarding with greater confidence and significantly reducing friction throughout the process.
Registration Flow
1
Company Information
2
Account Setup
3
Billing & Payment
4
Confirmation
Nipendo
ONBOARDING FORM System
Platform
Web App
Project duration
2 Month
Tools
Figjam, Figma, Make, GPT
Role
Lead UI/UX Designer
✨ About Project
Nipendo is an enterprise procurement platform that connects organizations and suppliers through automated Procure-to-Pay workflows. This project focused on redesigning a critical supplier onboarding journey, transforming a fragmented registration process into a guided digital experience.
⛰️ The Challenge
Suppliers were required to complete registration through a fragmented process that combined online forms, email communication, document exchanges, and direct interaction with sales representatives.
The experience created confusion, increased support effort, and prevented many users from successfully completing onboarding.
Before
Long
single-page form
High cognitive load
Multiple external touchpoints
Limited guidance
Poor completion experience
After
Guided multi step journey
Clear progress indication
Consolidated process
Reduced team reliance
Improved clarity and confidence
UX Strategy
The redesign focused on transforming onboarding from a static form into a structured workflow.
Break complexity into steps
Break complex information into manageable steps.
Progress visibility
Provide clear progress visibility.
Reduce cognitive load
Reduce cognitive load.
Boost user confidence
Increase user confidence throughout registration.
📈 The outcome
The redesigned onboarding experience transformed a fragmented registration process into a clear and structured journey.
The solution received highly positive feedback from users and stakeholders, helping suppliers complete onboarding with greater confidence and significantly reducing friction throughout the process.
Registration Flow
1
Company Information
2
Account Setup
3
Billing & Payment
4
Confirmation